CivyxIQ LLC ("CivyxIQ," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information through civyxiq.com and all CivyxIQ products and services, including PermitSleuth, SolarProjeX, SunProjeX, AquaProjeX, VoltSignalPro, PropertyIQ, and ViolationRadar.
Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
Information you provide
- Contact and inquiry information: name, email address, company name, phone number, and message content when you submit a contact form, demo request, newsletter signup, or sales inquiry.
- Newsletter and marketing signups: email address and any preferences you indicate.
- Career inquiries: resume, work history, and any information you submit through job applications or partner inquiries.
Information collected automatically
- Device and browser data: IP address, browser type and version, operating system, device identifiers, time zone, and language settings.
- Usage data: pages viewed, features used, search queries, exports performed, timestamps, click paths, and error logs.
- Cookies and similar technologies: as described in our Cookies section below.
Information from third parties
We may receive information from analytics providers, advertising partners, lead enrichment services, and public sources. We use this information to improve our marketing, evaluate website performance, and qualify leads.
How We Use Information
We use information to:
- Operate, maintain, and improve the Site.
- Respond to inquiries, demo requests, and support questions.
- Send marketing communications consistent with applicable law and your preferences.
- Measure marketing performance and personalize content.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms.
How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers: we share information with vendors who help us operate the Service, including hosting, payment processing, email delivery, analytics, customer support, and security. These vendors are bound by contractual obligations to use the information only as necessary to perform services for us.
- Legal requirements: we may disclose information when required by law, subpoena, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: we may share information with other parties with your direction or consent.
Cookies and Analytics
We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and improve performance. Categories of cookies we may use include:
- Strictly necessary cookies: required for the Service to function (authentication, security, load balancing).
- Functional cookies: remember your preferences and settings.
- Analytics cookies: help us understand how users interact with the Service.
You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality. We may use third-party analytics providers, including Google Analytics or similar services. These providers operate under their own privacy policies.
Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service. After account termination, we may retain certain information for a limited period to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Backup copies may persist for up to 90 days after deletion from production systems.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@civyxiq.com if you suspect unauthorized access.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal exceptions.
Request a copy of your data in a structured, machine-readable format.
Object to certain processing, including direct marketing.
Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, contact us at privacy@civyxiq.com. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling your request.
Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting privacy@civyxiq.com. We will continue to send transactional or service-related communications even if you opt out of marketing.
Do Not Track
Some browsers offer a Do Not Track signal. We do not currently respond to Do Not Track signals because no industry standard has been established.
Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us at privacy@civyxiq.com and we will delete it.
California, Florida, and Other State Residents
Residents of states with privacy laws including California (CCPA/CPRA), Florida (FDBR), Virginia, Colorado, Connecticut, Utah, and others may have additional rights regarding their personal information, including the right to know, delete, correct, opt out of sale or sharing for cross-context behavioral advertising, and to limit use of sensitive personal information. We do not sell personal information for monetary consideration. To exercise your rights, contact privacy@civyxiq.com.
International Users
The Site is operated from the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States. By using the Site, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and update the Effective Date above. For material changes, we will provide additional notice such as email or in-app notification. Your continued use of the Service after the update constitutes acceptance of the revised Privacy Policy.
Contact
Questions about this document? Reach us at: